Highway Incident Management (HELP)

Evidence Step: Evidence Evidence At least one rigorous evaluation supports the program model.
Department: Transportation

Program Description

The Highway Incident Management (HELP) program is part of TDOT’s overall traffic incident management effort and works to enhance the traffic flow on urban interstates and freeways to maximize the operation of the highway network. The program provides assistance to motorists in the event of crashes or disabled vehicles and prompt response to incidents that may impede the flow of traffic.

Details

Program Demographic: Adults
Delivery Setting: Mobile

Research

The report extensively examines the HELP program's effectiveness by quantifying its benefits in terms of delay reduction, fuel savings, and crash prevention. It highlights the significance of the program, particularly in different regions, and recommends continued investment based on positive benefit-cost ratios.